FAQ
Questions we get asked a lot.
Everything you want to know before you try. Missing a question? Write to us at hello@oyeba.com · we reply personally.
About Oyeba
What is Oyeba, in one sentence?
Oyeba is a shared space for tracking a project from a distance · checkpoints, photo/video proof, messaging · built for the African diaspora and their people on the ground.
Why the name Oyeba?
"Oyeba" means "you know" in several African languages. That's exactly what the product delivers: knowing where your project stands, without having to guess.
Who is Oyeba for?
Anyone in the diaspora who is financing or managing a project back home · a house, a wedding, a family business, education, a funeral · and their collaborators on the ground. Everyone gains clarity.
Does it replace WhatsApp?
No. WhatsApp is still great for chatting. Oyeba handles what WhatsApp does poorly: finding a photo from last year, knowing who approved what, seeing where the project stands at a glance.
The product
How do I start a project?
In 30 seconds. You pick a template that fits (house, wedding, business, education, funeral, or blank), name the project, and add your checkpoints. The on-the-ground coordinator is invited by email.
How many projects can I manage?
Depending on your plan: Starter 1 project, Standard 5, Pro 25, Business unlimited. Many diaspora members track several at once · the house, a family member's education, the family business.
What file types can I post?
Photos (JPG, PNG, HEIC), videos (MP4, MOV), audio (M4A, MP3), and documents (PDF, DOC, XLS). Up to 10 files per proof, 50 MB maximum per file.
Can I edit my proof after uploading?
An uploaded proof is immutable: you can add a description but not edit the content. That's what makes it a proof.
Does it work on my phone?
Yes. Oyeba is designed mobile-first and works on any recent smartphone. A native iOS/Android app is in the works.
Can I archive a project?
Yes · the project becomes read-only but stays accessible. You can reactivate it at any time.
Trust & security
Where is my data stored?
On servers hosted in Europe (European Union), GDPR-compliant. No data is stored outside the EU.
Is my data encrypted?
Yes · in transit (TLS 1.3) and at rest (AES-256). See our Security page for details.
Who can see my projects and photos?
Only you and the members you explicitly invite. No one else at Oyeba views your proof or your messages. No public index, no SEO on your content.
Are you GDPR compliant?
Yes, fully. Right of access, rectification, erasure, and portability. DPO: dpo@oyeba.com.
What happens in the event of a data breach?
Affected users and the supervisory authority (CNIL) are notified within 72 hours, in accordance with Article 33 of the GDPR. A response plan is in place.
What happens if I delete my account?
Your personal data is deleted within 30 days. If you were the owner of a project, you transfer ownership before deletion; otherwise the project is archived and then deleted.
For the diaspora
My family back home don't speak much French · is it translated?
The interface is available in French and English. Lingala, Wolof, Yoruba, and Kiswahili are being translated by native speakers.
How do I convince my uncle to use this?
You invite him by email or link. He clicks, posts a photo, that's it. The interface is intentionally minimal for someone who doesn't usually use apps.
Can I invite someone without an email?
For now, an email is required for the invitation. Once invited, the member can sign in with a phone number if that's easier for them.
For on-the-ground coordinators
How much mobile data does it use?
A proof with 3 photos is about 1.5 MB (photos are compressed before uploading). A typical day of use consumes less than a 10-minute WhatsApp video call.
Can I post proof offline?
Yes. Take the photo, type your comment, tap "Publish". The proof uploads as soon as a connection is available.
Am I paid to use Oyeba?
No. Oyeba is not a marketplace. It's a tool you use for the project of the diaspora member who invited you.
Account, pricing & payment
How do I create an account?
Click Create an account, enter your email, choose a password, confirm your email. Account created in 30 seconds.
I forgot my password.
Click "Forgot password" on the sign-in screen. You'll receive a reset link by email.
How do I change my email?
Settings → Account → Email. You'll need to confirm the new email before the change takes effect.
Is it free?
The Starter plan is free forever, enough for a first project. Paid plans (Standard, Pro, Business) are available for more projects, storage, and contributors · details on the Pricing page.
What payment methods do you accept?
Credit card and SEPA today. Mobile Money (Orange, Wave, MTN) is being integrated.
Can I pay in CFA francs?
CFA franc display (XOF/XAF) is coming soon. In the meantime, payments go through in euros via Stripe.
Can I cancel at any time?
Yes, with no penalty. You keep access until the end of your paid period.